Booyah FAQ — All your questions answered here

The most common reason for an account lockout is entering the wrong password multiple times in a row. Booyah's security system treats this as a potential unauthorized access attempt and temporarily suspends the account.

What to do:

• Wait 30 minutes — The lock usually lifts automatically after about half an hour
• Reset Password — On the login page, click "Forgot Password?", enter the OTP sent to your mobile, set a new password, and your account will be unlocked immediately
• Contact Support — for a quick resolution, message us in Bengali via live chat, and we'll verify your identity and unlock your account

If your account is locked due to suspicious activity — such as an unrecognized device or unusual location — additional verification may be required. This is in place to protect you.

Standard deposit to Booyah via bKash, Nagad, or Rocket Instant — In most cases your wallet is credited within 1–3 minutes. Occasionally, network or payment gateway issues may cause a slight delay.

If more than 15 minutes have passed:

• Check your bKash/Nagad app to confirm the transaction was successful — look for a "Successful" or "Success" status
• Make a note of your Transaction ID (TxnID) or reference number
• Log in to your Booyah account and check "Transaction History" — if it shows "Pending", please wait
• Share your TxnID in live chat — the support team will verify it manually and credit your account

If a deposit fails: If money is deducted from your bKash or Nagad but doesn't appear in your Booyah wallet, it will typically be returned to your mobile banking account within 24 hours.

Congratulations! The time it takes to process a withdrawal depends on a few factors — mainly whether your account has completed KYC verification and the amount being withdrawn.

Standard withdrawal timeframes:

• Accounts with completed KYC verification: Funds typically arrive in your bKash/Nagad within 1–3 hours
• Large amounts (৳50,000+): Additional verification may take up to 24 hours
• Accounts without KYC verification: KYC must be completed first — after that, the withdrawal process can begin
• Bank Transfer: 1–2 business days, subject to banking hours

After submitting a withdrawal request, you can track its status under "Transaction History". Once it moves from "Processing" to "Completed", your funds are on their way.

An accumulator or parlay bet lets you combine multiple matches into a single wager — the odds of each selection multiply together, so a winning slip pays out significantly more. It's straightforward to set up on Booyah.

Step-by-step guide to placing a parlay:

• Go to the Sportsbook, select your first match, and click on the outcome you want — it will be added to your betslip
• Keep adding selections for the second, third match, and so on — as many as you like
• Select the "Accumulator" or "Parlay" option on the betslip — the combined odds will be shown
• Enter your stake — your potential winnings will be calculated and displayed instantly
• Your bet is placed once you click "Confirm Bet"

Keep in mind, a parlay only pays out if every selection wins — one wrong pick and the entire bet is lost. The more selections you add, the higher the risk.

Once you log in to your Booyah account, your full betting history and all financial transaction records are available in one place.

How to View Your Betting History:

• Log in and click the profile icon in the top right corner
• Go to the "My Bets" or "Betting History" menu
• Use the date filter to view records for a specific period — daily, weekly, or monthly
• Each bet will show its status (won/lost/ongoing), amount, and result individually

How to view your transaction ledger:

• Go to the "Wallet" or "Transaction History" section
• All deposits, withdrawals, bonus credits, and bet transactions will appear here
• Records can also be downloaded as PDF or CSV

Yes, Booyah's Live Casino features real human dealers. Games are streamed live from professional studios — you can see the dealer on screen, watch them deal the cards, and even chat with them in real time.

How to Get Started:

• Log in to your account and navigate to the "Live Casino" section
• Baccarat, Roulette, Blackjack, or Dragon Tiger — pick your table and play
• Before you take a seat at the table, check the minimum stake — it typically starts from ৳50
• Set your chip amount and place it on the betting area — make sure to do this before the timer runs out
• The dealer will deal the cards, wins and losses will be settled based on the outcome, and winnings will be credited to your wallet instantly

Live Casino runs best on a stable internet connection — a minimum speed of 5 Mbps is recommended for smooth streaming. You can play on mobile too, though Wi-Fi or a strong mobile data connection will give you the best experience.